Prestigious Award Voted by Customers
PARIS, June 22, 2011 /PRNewswire/ -- American Eagle Airlines has been named Best Regional Airline in North America in the annual World Airline Survey by Skytrax, a London-based research organization that conducts the annual poll. The award was accepted today during the annual World Airline Awards at the Paris Air Show.
The World Airline Awards, voted on by airline customers, are based on results from 18.8 million questionnaires, covering more than 200 airlines worldwide. Award winners are determined by measuring more than 35 different aspects of passenger satisfaction for product and service standards, covering the experience across both airport and onboard environments.
"It is a distinguished honor to be named Best Regional Airline in North America," said Dan Garton, President and Chief Executive Officer of American Eagle. "This award bestowed upon us by our loyal customers reinforces American Eagle's long-standing belief that an outstanding customer experience is key to our success. My sincere thanks to our customers for their support and to the more than 12,000 American Eagle employees, whose hard work and commitment have earned this recognition."
American Eagle has provided regional airline service to American Airlines for more than 25 years expanding American's network and providing customers in small to medium-sized cities with convenient connections to American's worldwide destinations and the vast oneworld global network. In fact, Eagle has launched nearly 60 new routes since 2010 adding 26 new destinations to American's route map.
In keeping with its focus on enhancing the onboard travel experience for customers, American Eagle last year introduced First Class service onboard its fleet of Bombardier CRJ-700 aircraft. The aircraft feature nine First Class seats that offer four-way adjustable headrests, ergonomically-contoured back and seat cushions and an articulated seat bottom, which allow customers to recline with less impact to the legroom of the passengers seated behind them. As an additional inflight experience enhancement, First Class customers are offered a complimentary dining service if their flight is longer than two hours and occurs during a meal time.
Currently, this service is available on all of Eagle's CRJ-700 jets on select flights from Chicago, Los Angeles and New York to key business markets such as Atlanta, Houston, Denver, Phoenix, Newark, Minneapolis and Washington, D.C.
About American Eagle
American Eagle operates more than 1,600 daily flights to over 170 cities throughout the United States, Canada, the Bahamas, Mexico and the Caribbean on behalf of American Airlines. American, American Eagle and the AmericanConnection® airlines serve 250 cities in 50 countries with, on average, more than 3,600 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning website, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve approximately 900 destinations with more than 9,000 daily flights to 145 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com and AAdvantage are registered trademarks of American Airlines, Inc. (NYSE: AMR).
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The address is http://www.aa.com
SOURCE American Eagle