More Information and More Choices Now Available to Customers When Redeeming Award Travel on AA.com
American Airlines unveiled an exciting new and easy way to plan and book AAdvantage® award travel on AA.com, giving customers more information and more choices when it's time to reserve their award travel on American, American Eagle, or AmericanConnection®.
The new, innovative and user-friendly AAdvantage booking tool on AA.com was developed with extensive customer input and includes features that provide AAdvantage members with virtually all the information they'll need when they wish to redeem an AAdvantage award, including a calendar that shows award availability over a four-week period.
"We value our customers' input and are responding to their desires for more information to help them plan and book their AAdvantage award trips, and this new enhancement on AA.com delivers that and more," said Bella Goren, American's Senior Vice President of Customer Relationship Marketing & Reservations. "Our goal is to show customers as many options as possible and to make the AAdvantage award redemption process quick and easy. Booking AAdvantage award travel on AA.com is now simpler and more convenient than ever."
To access the new AAdvantage booking and information tool, visitors to AA.com simply click on the "Redeem AAdvantage Miles" link on the AA.com home page. After entering their cities and dates of travel, customers then have the option of searching for award seat availability either for a firm date ("Exact Dates") or, instead, over a four-week period with the new "Dates Flexible" option.
Color-coded, easy-to-use tabs allow customers to select the type of AAdvantage award they wish to redeem --- ranging from Economy Class MileSAAver(SM) awards all the way to First Class AAnytime® awards -- and then easily see which dates are available for each of the award levels.
AAdvantage members who log in will see the number of AAdvantage miles in their account that are available for redemption, making it easy to determine which award levels they are eligible for.
Once a customer has selected an award level and determined a travel date, a schedule of available flights (for instance, flights where MileSAAver awards are available) will be displayed. The customer can then choose to instantaneously reserve flights and complete their reservation or put their reservation on hold. The new AAdvantage booking and information tool on AA.com can be used to reserve mileage award seats on any route flown by American, American Eagle, or AmericanConnection throughout their wide-ranging network of 250 destinations covering four continents.
The American Airlines Web site, http://www.aa.com/ is the best place to do business online with American. AA.com provides numerous ways to conveniently search for and book low fares and award travel, select seats, make hotel, rental car and cruise reservations, get flight arrival/departure information, sign up for flight status notification, and even check in and print boarding passes. Customers who purchase tickets on AA.com pay nothing for online booking, earn AAdvantage® bonus miles for each ticket purchased, and get a lowest-fare guarantee (see http://www.aa.com/guarantee ) when booking flights. Additionally, customers who log in with an AAdvantage number and password can manage their AAdvantage account online and also receive personalized news and specials. AA.com has twice received the World Travel Award for World's Leading Airline Internet Site and has also received multiple Web site awards from various organizations.
The AAdvantage Program was the first and is the world's largest frequent flyer program. Established in 1981, the program now claims more than 56 million members. Members can earn miles at more than 1,000 participating companies, which include more than 35 hotel chains representing more than 75 brands, more than 20 airlines, 8 car-rental companies, 18 financial companies and over 200 brand name retailers. In addition, members can earn miles when making purchases with one of more than 97 affinity card products in over 41 countries. In 2006, members redeemed more than 142 billion miles to claim in excess of 4 million awards for flights, upgrades and car rentals. For more information and a listing of AAdvantage program participating companies, visit http://www.aa.com/aadvantage .
About American Airlines
American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection® airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve more than 600 destinations in over 135 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation . AmericanAirlines, American Eagle, AmericanConnection, AA.com and AAdvantage are registered trademarks of American Airlines, Inc.
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