American Airlines Opens First Flagship Check-in at LAX to Enhance the Travel Process for Premium Customers
FORT WORTH, Texas, Nov. 7, 2011 /PRNewswire/ -- American Airlines today introduced the first Flagship Check-in experience at Los Angeles International Airport (LAX). The new check-in process option expands American's commitment to differentiate and customize the travel experience for its high-value customers.
Customers who are eligible for Flagship Check-in include ConciergeKey(SM) members and customers of American's Five Star Service a personal one-on-one airport assistance program, on the day of travel. Also included are First Class customers departing LAX onboard an American Airlines three-class transcontinental or three-class international aircraft.
"American continues to deliver the ideal travel experience for our high-value customers," said Virasb Vahidi, American's Chief Commercial Officer. "Flagship Check-in provides the exclusivity and seamless service that our high-end customers value, and we believe this unique service best aligns with their travel desires."
The LAX Flagship Check-in experience is located in the east lobby with exclusive curbside access leading to a private facility. There, customers are greeted by customer service representatives who can personally assist with individual travel requirements, including check-in and baggage check, seat or itinerary changes and connecting flight information. To further expedite the travel process, customers receive immediate access to a designated separate security line, offering easy access through security checkpoints. Flagship Check-in is available to eligible customers between 4 a.m. to 1 a.m. daily.
Los Angeles International Airport is the first airport where American offers this premium service, which will be available at additional airports in 2012.
In addition to the new Flagship Check-in, American continues to deliver a differentiated, modern customer experience with a distinct focus on best delivering what high-value customers value most world class products and services, including new menu items, enhanced premium cabin amenities and upcoming aircraft deliveries.
For more information about Flagship Check-in service, please visit www.aa.com/flagshipcheckin.
About American Airlines
American Airlines, American Eagle and the AmericanConnection® carrier serve 260 airports in more than 50 countries and territories with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning website, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members and members-elect serve more than 900 destinations with more than 10,000 daily flights to 149 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, and AAdvantage are trademarks of American Airlines, Inc. (NYSE: AMR).
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The address is http://www.aa.com
CONTACT: Stacey Frantz of American Airlines Corporate Communications, +1-817-967-1577, firstname.lastname@example.org