Enhancements Include More Choices and Convenience, with Easier Registration
FORT WORTH, Texas, Feb. 5 /PRNewswire-FirstCall/ -- American Airlines has made it more convenient than ever for customers who call us to get information about their upcoming trips - such as departure gate and flight times - thanks to its enhanced "Remember Me" speech recognition technology.
With "Remember Me," customers can reduce by 25 percent the time it takes them to get relevant information compared to those who are not registered for this service. The system recognizes the customer's phone number, instantaneously pulls up their reservation, and even greets the customer by name. For example, if a customer calls American and is traveling that day, "Remember Me" will proactively offer gate and flight information - all in about 25 seconds.
Customers now have the option of registering up to three phone numbers (e.g., cell phone, home and/or work number), offering travelers more choice and convenience when they wish to check on their immediate flights or future reservations. Once a customer is registered, "Remember Me" recognizes them every time they call.
"American continuously works to develop products and services that will enhance our customers' experiences and deliver the features they value," said Bella Goren, American's Senior Vice President - Customer Relationship Marketing and Reservations. "With the enhancement to the 'Remember Me' technology, and the streamlined process to register, we offer an easy-to-use, time-saving convenience that recognizes the needs of today's travelers."
The "Remember Me" feature is available to American Airlines AAdvantage® program members who have a 10-digit, U.S.-based phone number. If customers are not already AAdvantage members, it is fast, easy and free to enroll at www.aa.com/enroll .
Customers can register for "Remember Me" either through an automated system, or by speaking with an American Airlines Reservations representative.
Here's how AAdvantage members can register for "Remember Me":
Through the Automated System
- Go to www.aa.com/myaccount and list all of the phone numbers you want to enroll in "Remember Me"
- Then, call 1-800-882-8880, from a phone number listed in your AAdvantage account and provide your AAdvantage number
- Say the keyword "Remember Me" and follow the prompted instructions
With an American Airlines AAdvantage Representative
- Call the American Airlines U.S. AAdvantage toll-free number, 1-800-882-8880
- Once in contact with a representative, request to be registered in "Remember Me"
- If you are already enrolled, an AAdvantage representative can assist in registering additional phone numbers
For more information, log on to www.aa.com/rememberme.
About American Airlines
American Airlines, American Eagle and the AmericanConnection® airlines serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning Web site, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are registered trademarks of American Airlines, Inc.
AmericanAirlines® We know why you fly®
Current AMR Corp. releases can be accessed on the Internet.
The address is http://www.aa.com
SOURCE: American Airlines
Web site: http://www.aa.com/