American Airlines Introduces Functionality Enabling Many Customers to Change Reservations at AA.com
Change may be inevitable, but managing your schedule changes will become easier because of an AA.com innovation. American Airlines has introduced a feature on its Web site that now allows many customers to change their reservations online at anytime, day or night.
The new feature is available for trips that have not yet begun, up to three hours prior to the originally scheduled flight departure, for customers who:
-- are traveling with an e-ticket purchased through American Airlines Reservations, ticket offices or at AA.com; and
-- are traveling wholly on American Airlines, American Eagle or AmericanConnection® flights within the United States, Puerto Rico, Virgin Islands or Canada.
Currently the Change Reservations functionality does not apply to AAdvantage® award tickets.
To use the new feature simply go to AA.com, click on the "View/Change Reservations" tab from the home page and enter your record locator. The system will verify that your ticket may be changed online and will then provide alternate flight options. Once you've selected an alternate itinerary, a summary will list your new fare and any applicable change fees -- helping you determine which choice is right for you.
"We're pleased to offer this new functionality at AA.com," said Bella Goren, American's Senior Vice President -- Customer Relationship Marketing and Reservations. "Our customers value choices in how they contact and do business with American Airlines. We appreciate the relationship they have with us, and we are focused on providing them with options they desire. Some of our customers prefer to contact a reservations agent when changing their travel, while others like to make changes online. As we continue to enhance our award-winning Web site, we are always focused on implementing new features for the convenience of our customers."
Terms and conditions and other restrictions apply. For complete details go to http://www.aa.com/changereservations.
With more than 1.5 million site visits each day, AA.com is American's largest distribution channel and is the best place to do business online with the airline. At AA.com you can conveniently search for and book low fares and award travel; select seats; make hotel, rental car and cruise reservations; get flight arrival and departure information; sign up for flight status notification and even check in and print boarding passes. You can also manage your AAdvantage® account at AA.com, as well as sign up to receive emails from American and get customized DealFinder alerts and other special offers. Customers who purchase tickets at AA.com earn AAdvantage bonus miles, get a lowest-fare guarantee, and never pay an online booking fee. AA.com has twice received the World Travel Award for World's Leading Airline Internet Site and has received multiple site awards from various organizations.
About American Airlines
American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection® airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, AAdvantage and We know why you fly are registered trademarks of American Airlines, Inc. .
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