American Airlines Expands Mobile Boarding Passes to Three More Airports for Use With Mobile Phones or PDAs
Mobile boarding passes, which use a two-dimensional (2-D) barcode, were introduced at the end of 2008 for passengers departing on domestic flights from Chicago's O'Hare International (ORD), Los Angeles International (LAX) and John Wayne Orange County (SNA) airports. The mobile boarding pass program is being rolled out in partnership with the United States Transportation Security Administration (TSA) and will continue to be extended to additional U.S. airports in the coming months.
"Cell phones and PDAs are ubiquitous among our customers. Mobile boarding passes leverage our customers' own devices to make travel as easy and convenient as possible," said Andrew Watson, American's Vice President - Customer Technology. "Customers who choose this option can bypass printing a boarding pass at their home, office or even at the airport to board the plane. At the airport they can go straight to Security and then to the aircraft. This is a great alternative for our customers on the go."
To use the mobile boarding pass option - either with the traditional desktop version of AA.com or the mobile version - customers must have an active e-mail address where their boarding pass may be sent and an Internet-enabled mobile device where the 2-D barcode can be received. At this time customers may list only one person in their reservation and must be traveling on American or American Eagle to a domestic destination from Chicago, Los Angeles, Orange County, Atlanta, Minneapolis-St. Paul or Las Vegas on a nonstop or same-plane direct flight or connecting flight through a participating mobile-boarding airport. Domestic destinations include those within the United States, as well as the U.S. Virgin Islands and Puerto Rico.
The mobile boarding pass process is simple. When customers check in for their flight using American's Web site, AA.com - either the desktop or mobile versions - they have the option to receive their boarding passes on their cell phones or PDAs. If this option is selected, they will receive an e-mail with an Internet link to the boarding pass. The mobile boarding pass contains a 2-D barcode that can be scanned at TSA security checkpoints and at American Airlines gates. At the airport, customers simply scan their cell phone or PDA screen when going through Security (proper identification must be presented) and when boarding, just as they would a traditional paper boarding pass.
Customers wishing to check bags can also use the new option by scanning the boarding pass on their cell phone or PDA screen at American Airlines self-service machines, ticket counters, or curbside check-in facilities.
Customers who check in online and wish to print a paper boarding pass are still able to do so. At the end of the online check-in process on AA.com, customers can now choose how they would like to receive their boarding pass by selecting either "Print" (customers can print the pass at that time, or use a self-service check-in machine to print at the airport), "E-mail for Print" (boarding pass is emailed and customers can print at their convenience), or "E-mail for use on Cell Phone or Other Device" (customers receive an electronic boarding pass via e-mail on their cell phone or mobile device, which would then be presented at the airport).
For more information on mobile boarding passes on American Airlines, including instructions on how to use the new system, visit www.aa.com/mobileboarding.
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About American Airlines
American Airlines, American Eagle and AmericanConnection® serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning Web site, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in more than 130 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are registered trademarks of American Airlines, Inc. (NYSE: AMR)
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SOURCE: American Airlines
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