Enjoy More Choices, Better Features - and AAdvantage Miles, Too
American Airlines has taken another significant step to enhance the overall travel experience for customers by adding thousands of additional hotel properties to AA.com. Coupled with a new Price-Match Guarantee* and a No Cancellation or Change Fee** policy on all hotel bookings, this makes AA.com, already a leading resource for planning and booking air travel, a compelling resource for booking hotel stays.
And if more hotel choices, our lowest rate guarantee, and greater flexibility aren't enough, American is also offering 250 AAdvantage® miles*** for every hotel booking made at the newly expanded AA.com hotel site.
In addition to a wider hotel selection, visitors to the enhanced site will also enjoy virtual tours, traveler ratings, area maps and more property photos, among other enhancements. It all means that when customers book on AA.com, they know they are getting the right hotel at the right price, whenever and wherever they travel.
"By expanding our hotel offering on AA.com, guaranteeing that customers will get the best hotel price, and assuring they can cancel or change their hotel stay without a fee, we're strengthening our commitment to enhance the travel experience every step of the way," said Derek DeCross, American's Managing Director - Interactive Marketing. "Customers can count on AA.com as a convenient, competitive and complete resource for every aspect of their trip."
The new Price-Match Guarantee on hotels booked through AA.com means customers can be assured they are getting the best available rate for their room. If customers find a lower rate, publicly available online for the same dates and the same hotel and room category, American will either refund the difference or allow cancellation of the hotel reservation without a penalty on all qualifying bookings. Properties that qualify for the Price-Match Guarantee are clearly identified with a logo on the AA.com hotel booking site.
American's new No Cancellation or Change Fee policy on hotel bookings made at AA.com means customers won't have to worry if their plans need to be adjusted. Customers can change or cancel their prepaid hotel reservation either online or by calling (800) 960-7163, without a fee. (The No Cancellation or Change Fee policy does not apply to change and cancellation fees that some hotels might require American to collect on their behalf.)
The 250 AAdvantage miles offer can be earned on each hotel stay booked through AA.com. For example, book four separate stays on AA.com and earn 1,000 AAdvantage bonus miles.
For more information on AA.com's new hotel-booking capabilities, the new Price-Match and No Cancellation and Change Fee policies on hotel bookings, as well as the AAdvantage mile offer, including terms and conditions for each, see below or visit http://www.aa.com/hotel.
On AA.com, customers can conveniently book hotel stays -- and car rentals -- at the end of the air travel booking process. Or, if they want to book a hotel stay or rent a car independent of the air purchase, they can easily do that from the AA.com home page as well.
Customers can also look to AA.com for other helpful features when it's time to plan trips. Trip insurance, for instance, is offered by American through AA.com so customers can make travel plans with peace of mind that unforeseen circumstances will not result in a loss of funds. For more information, visit http://www.aa.com/tripinsurance.
Destination guides, maps, weather and airport information are also readily available on AA.com, as is an extensive list of frequently asked questions that cover just about any facet of a trip, from planning and booking, to actually traveling.
"Over the years, we've added lots of features to AA.com to make it a one-stop shop for customers' travel needs," said DeCross. "And we're not done yet. In the future, we'll continue to enhance the site in ways that will add even more ease, convenience and flexibility for customers doing business with American Airlines."
*Price-Match Guarantee Terms and Conditions
You must have already booked a prepaid hotel reservation on AA.com with the Price-Match Guarantee. Price-Match Guarantee hotels are identified on AA.com with a special icon next to the property listing and on the hotel booking confirmation screen. You can also identify these hotels by looking for the Price-Match Guarantee label in your confirmation email. If you find a lower rate anywhere else online prior to your actual stay, the same rate will usually be available on AA.com. If not, but there is a lower rate publicly available online for the same dates and the same hotel and room category, you either will be refunded the difference or your hotel reservation will be canceled without penalty on all qualifying bookings. You must contact American at (800) 960-7163 prior to the property's cancellation deadline. Deadlines vary by property and travel dates. Please refer to your booking confirmation email or your reservation details for the applicable deadline. Bookings that cannot be cancelled are not subject to this guarantee.
**No Cancellation or Change Fee Terms and Conditions
American does not charge a fee for changing or canceling a hotel identified with the Price-Match Guarantee. You can change or cancel your lodging booking online or by calling (800) 960-7163. You may still be subject to change and cancellation fees that our lodging suppliers impose and require us to pass on, as indicated in the rules and restrictions for the reservation. Valid only for lodging bookings made on June 19, 2008, or later. The AA.com No Cancellation or Change Fee Policy may be discontinued or modified at any time.
You agree to pay any supplier-required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
***AAdvantage Miles Terms and Conditions
Effective June 19, 2008, AAdvantage members are eligible to earn 250 AAdvantage miles for each completed qualified hotel stay booked through AA.com. A qualifying stay is defined as all consecutive nights at one hotel, even if the member checks out and checks back in during a stay. The AAdvantage number of the member whose name is in the reservation must be included when booking the hotel. The AAdvantage member must stay overnight in the original hotel that was booked on AA.com. Only one member per booking will be credited with AAdvantage miles. AA.com hotel bookings are not eligible for any additional flight or car booking bonus miles from AA.com, AAdvantage or AAVacations. The 250 miles earned by booking a hotel through AA.com will be posted to members' accounts 6-8 weeks after completed hotel stay.
Hotel bookings are not eligible for any program that allows for purchase using frequent flyer miles, including the American Airlines AAdvantage® program. American Airlines gift certificates or gift cards may not be used for hotel purchases booked through AA.com.
AA.com hotel bookings do not qualify for any corporate/employee program that might otherwise be offered by American Airlines. No travel agent or other commissions are offered on AA.com hotel bookings.
With more than 1.6 million site visits per day, AA.com is American's largest distribution channel and the best place to do business online with the airline, 24-7. At AA.com you can conveniently search for and book low fares and award travel; select seats; make hotel, rental car and cruise reservations; get flight arrival and departure information; sign up for flight status notification and even check in and print boarding passes. You can also manage your AAdvantage account at AA.com, as well as sign up to receive emails from American and get customized DealFinder(SM) alerts and other special offers. Additionally, customers who purchase tickets at AA.com get a lowest-fare guarantee. AA.com has twice received the World Travel Award for World's Leading Airline Internet Site and has received multiple site awards from various organizations.
About American Airlines
American Airlines is the world's largest airline. American, American Eagle and the AmericanConnection® airlines serve 250 cities in over 40 countries with more than 4,000 daily flights. The combined network fleet numbers more than 1,000 aircraft. American's award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in over 140 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AAdvantage, AA.com, We know why you fly and DealFinder are trademarks of American Airlines, Inc.
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