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American Airlines Employees Receive Customer Experience Rewards Payout

American Rewards Employees with $8.8 Million for Surpassing Third Quarter Customer Service Goals

FORT WORTH, Texas, Nov. 11, 2010 /PRNewswire/ -- For the seventh consecutive quarter, American Airlines Customer Experience Rewards (a part of American's Annual Incentive Plan) has paid out to employees. On Nov. 12, during Customer Experience Rewards celebrations, American Airlines will award $8.8 million to 63,700 eligible employees for achieving customer satisfaction goals in the third quarter 2010.

"Customer Experience Rewards inspire employees to continuously improve in the areas that matter most to our customers, like their experience at the airport, on the plane and at the baggage carousel," said Craig Kreeger, Senior Vice President – Customer Experience.  "We are fortunate to have dedicated employees whose innovative ideas and passion for service has created an improved experience that our customers are noticing."

American employees continue to improve and deliver on the customer experience plan. Year-to-date, American has paid out $30.3 million to employees. In 2009, American paid out more than $45 million in Customer Experience Rewards. The incentive plan rewards employees with up to $100 per month for meeting or exceeding customer-satisfaction and on-time performance goals. Delivering improved customer service and dependability supports American's FlightPlan 2020 tenet, "Earn Customer Loyalty."

About American Airlines

American Airlines, American Eagle and AmericanConnection® serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning website, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in more than 130 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are trademarks of American Airlines, Inc. (NYSE: AMR)

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SOURCE American Airlines

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