American Airlines Employees Earn Fourth Quarter 2010 Award for Customer Service
FORT WORTH, Texas, Feb. 11, 2011 /PRNewswire/ -- For the eighth consecutive quarter, American Airlines Customer Experience Rewards (a part of American's Annual Incentive Plan) has paid out to employees. On Feb. 11, during Customer Experience Rewards celebrations, American Airlines will award $6 million to 61,300 eligible employees for achieving customer satisfaction goals in the fourth quarter 2010. For the full year, American paid out approximately $36 million for Customer Experience Rewards to 74,000 eligible employees.
"The purpose of AA's Customer Experience Rewards is to thank employees for their dedication and hard work day in and day out," said Craig Kreeger, Senior Vice President Customer Experience. "Employees understand the importance of putting customers first, improving the quality of the customer's experience while upholding the high standards American Airlines embraces."
American employees continue to improve and deliver on the customer experience goals. In 2009, American paid out more than $45 million in Customer Experience Rewards. The incentive plan rewards employees with up to $100 per month for meeting or exceeding customer-satisfaction and on-time performance goals. Delivering improved customer service and dependability supports American's FlightPlan 2020 tenet, "Earn Customer Loyalty."
About American Airlines
American Airlines, American Eagle and AmericanConnection® serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning website, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve approximately 750 destinations in nearly 150 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are trademarks of American Airlines, Inc. (NYSE: AMR)
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SOURCE American Airlines