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American Airlines Assists Customers Affected by Japan Earthquake - Customer Refunds Now Available to Original Form of Payment
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American and its Customers Also Helping the American Red Cross Raise Funds for Relief Efforts in Japan

FORT WORTH, Texas, March 17, 2011 /PRNewswire/ -- Due to the earthquake that has affected Japan, American Airlines continues to offer customers the convenience to change their travel plans as listed below. In addition, American said today that, as an added convenience, customers eligible for refunds may now receive their refund to their original form of payment.  

If you are traveling to/from Tokyo, Japan Haneda (HND) or Tokyo, Japan, Narita (NRT):

  

On the following dates:

And your ticket was issued no later than:

You may begin travel as late as:

Original ticket type required?

 

March 19 – April 10, 2011

March 13, 2011

May 10, 2011

Yes

 

March 11 – March 18

March 11, 2011

March 25, 2011

No

 
  

The ticket reissue charge will be waived for one ticket change. To change travel dates or for questions regarding refunds or destination changes, contact your travel agency or American's Reservations personnel at 1-800-433-7300 within the United States or Canada. Japanese-speaking callers, please call 1-800-237-0027 from 6:00 a.m. to 12:00 p.m. midnight (U.S. Central Time) daily.

If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page. Visit www.AA.com/travelalerts for the latest information on flight changes, including American Airlines flights to Hawaii and the U.S. West Coast.

AAdvantage Members Can Donate Via American Airlines to Aid Red Cross

AMR Corp., the parent company of American Airlines and American Eagle, is joining with the American Red Cross to provide aid to those affected by the earthquake and tsunami in Japan. AAdvantage® members can help by donating to the Red Cross to provide shelter, food and other assistance to earthquake and tsunami victims.

AAdvantage members can receive a one-time award of 250 AAdvantage bonus miles for a minimum donation of $50, or 500 AAdvantage bonus miles for a donation of $100 or more to the American Red Cross Japan and Pacific Tsunami Fund. Please visit http://American.Redcross.org/americanairlines-pub for more information.

About American Airlines

American Airlines, American Eagle and AmericanConnection® serve 250 cities in 50 countries with, on average, more than 3,600 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning website, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines fares are also available through Kayak.com and Priceline.com, as well as thousands of travel agencies worldwide. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve approximately 900 destinations with more than 9,000 daily flights to 145 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are trademarks of American Airlines, Inc. (NYSE: AMR)

Current AMR Corp. releases can be accessed on the Internet.

The address is http://www.aa.com

SOURCE American Airlines

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