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American Airlines Announces Automated Flight Status Messaging and a New, User-Friendly Online Notification Center at AA.com

American Also Introduces 'Connect,' a One-Stop Shop on AA.com that Provides Customers Even Greater Convenience and Time Savings

FORT WORTH, Texas, July 13 /PRNewswire-FirstCall/ -- American Airlines has introduced another convenient way to make the travel experience even better for its customers. The new AA.com® Notification Center - which can be easily accessed from www.aa.com/connect - enables customers to set their flight status notification preferences just one time and then automatically receive messages for all their future flights, instead of having to request notifications for each different flight. The Notification Center also makes sharing these updates easier by allowing AAdvantage® members to save up to 10 contacts in their account, and AA.com can then automatically notify select contacts with the elected flight information.

Additionally, AA.com/connect lets customers easily manage many of their preferences all in one spot. The new page, referred to as "Connect," provides customers one-click access to instantly:

  • manage their AAdvantage account
  • manage their American Airlines e-mail subscriptions
  • register and select options for the "Remember Me" tool to personalize their phone calls with American Airlines
  • access their flight itineraries to e-mail, print, or save to their calendar

By grouping all of these features in one place, AA.com has made it even easier for customers to manage their preferences.

"These new features will help our customers every time they travel with us by automatically advising them, as well as others who need to know, of flight information. It's part of our much broader strategy to use technology to make travel as easy as possible for our customers - from planning the trip, buying the ticket, getting through the airport, and on to their destination," said Andrew Watson - Vice President, Customer Technology. "We know our customers want to stay informed as they travel with us and the new Notification Center is the latest addition to make good on that promise."

"With our new AA.com Notification Center and the Connect page on AA.com, we've taken another step to further increase convenience for our customers," said Derek DeCross, American's Managing Director - Interactive Marketing. "This will not only provide a time-saving online experience, but also highlights the comprehensive and convenient tools available on AA.com. We think it's a great way for customers to interact directly with American and manage their relationship with ease."

To learn more about the AA.com Notification Center and Connect, and to view an online demo, visit www.aa.com/connect.

About AA.com

With more than 1.6 million site visits per day, AA.com is American's largest distribution channel and the best place to do business online with the airline, 24-7. At AA.com you can conveniently search for and book low fares and award travel; select seats; make hotel, rental car and cruise reservations; get flight arrival and departure information; sign up for flight status notification and even check in and print boarding passes. You can also manage your AAdvantage account at AA.com, as well as sign up to receive e-mails from American and get customized DealFinder(SM) alerts and other special offers. Additionally, customers who purchase tickets at AA.com get a lowest-fare guarantee. AA.com has twice received the World Travel Award for World's Leading Airline Internet Site and has received multiple site awards from various organizations.

About American Airlines

American Airlines, American Eagle and AmericanConnection® serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning Web site, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in more than 130 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are registered trademarks of American Airlines, Inc. (NYSE: AMR)

AmericanAirlines® We know why you fly®

Current AMR Corp. releases can be accessed on the Internet.

The address is http://www.aa.com

SOURCE: American Airlines

Web site: http://www.aa.com/

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