• Media Relations
    United States
    817-967-1577 (8:00 a.m. – 5:30 p.m. CST, Monday-Friday)
    817-931-1348 (after-hours duty manager)
    mediarelations@aa.com (not monitored after hours)

    International
    Europe and Asia 44 (0) 208 577 4712
    Latin American and Caribbean 305-520-3163


     
    “The new aacargo.com has been designed completely around feedback from our customers and is more intuitive, engaging and innovative. We really think our customers are going to be pleased.”
    - Kenji Hashimoto, President of American Airlines Cargo


    Background
    • The original aacargo.com was launched in 2001.
    • Currently, aacargo.com receives about 200,000 visits per month, with the majority of visits involving tracking and booking functionality.
    • A major visual refresh was completed in 2004, and a minor visual refresh was completed in 2012.
    • The last upgrades to the website hardware/server were made in 2007/2008.
    • Core functionality available on aacargo.com includes:
      • Tracking schedules
      • Flight information
      • Facility information
      • Rate calculator for Priority Parcel Service (PPS) shipments
      • Ability for customers to make and edit bookings
      • Ability for customers to approve and pay invoices
      • Shipment status notifications
    Online booking
    • Online booking functionality was implemented on aacargo.com in 2004.
    • A large number of American Airlines Cargo shipments are booked online and the majority are made directly on aacargo.com.

    The new aacargo.com (June 2013)
    • The new website will launch at the end of June 2013.
    • Work on the new aacargo.com began more than a year ago with goals to enhance the online user experience and adopt a new technology platform that would allow for future expansion.
    • American started the project by speaking with customers to better understand what they wanted from their online experience.
    • The new aacargo.com was a significant project that involved the work of many teams across the company.

    Key enhancements
    • More organized tracking
      • Easier to navigate
      • New easy-to-understand icons
      • No more disruptive pop-ups; all information on one page
    • New personalized workspace for logged-in users
      • Simple to navigate
      • Allows for easier tracking
    • Improved user management
      • Previous pain point for customers
      • New console helps to quickly view, organize and edit users
      • Allows users to more easily reset, create and manage their passwords

    Photo Gallery
    Your USB drive includes the following image files: 


    Tracking.jpg
    The new aacargo.com makes tracking even easier to navigate, with new icons and no more disruptive pop-ups. All tracking information is now on one page.

    PersonalizedWorkspace.jpg
    The new aacargo.com includes a new personalized workspace for logged-in users, giving them everything they need in one place. The workspace is simple to navigate and allows for easier tracking.

    UserManagement.jpg The new aacargo.com improves user management, a previous pain point for users. A new console helps to quickly view, organize and edit users, and allows users to more easily reset, create and manage their passwords.

    Homepage.jpg
    The new aacargo.com homepage


    New logos

    Logo-Horizontal.jpg
    New American Airlines Cargo horizontal logo

    Logo-Vertical.jpg
    New American Airlines Cargo vertical logo

    ConfirmedFS.jpg
    New product treatment for ConfirmedFS

    ExpediteFS.jpg
    New product treatment for ExpediteFS

    ExpediteTC.jpg
    New product treatment for ExpediteTC


    For more information: 
    Matt Maynard, Sr. Media Relations Representative
    matt.maynard@aa.com

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