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Media Relations
United States
817-967-1577 (8:00 a.m. – 5:30 p.m. CST, Monday-Friday)
817-931-1348 (after-hours duty manager)
mediarelations@aa.com (not monitored after hours)

International
Europe and Asia 44 (0) 208 577 4712
Latin American and Caribbean 305-520-3163


 
“The new aacargo.com has been designed completely around feedback from our customers and is more intuitive, engaging and innovative. We really think our customers are going to be pleased.”
- Kenji Hashimoto, President of American Airlines Cargo


Background
  • The original aacargo.com was launched in 2001.
  • Currently, aacargo.com receives about 200,000 visits per month, with the majority of visits involving tracking and booking functionality.
  • A major visual refresh was completed in 2004, and a minor visual refresh was completed in 2012.
  • The last upgrades to the website hardware/server were made in 2007/2008.
  • Core functionality available on aacargo.com includes:
    • Tracking schedules
    • Flight information
    • Facility information
    • Rate calculator for Priority Parcel Service (PPS) shipments
    • Ability for customers to make and edit bookings
    • Ability for customers to approve and pay invoices
    • Shipment status notifications
Online booking
  • Online booking functionality was implemented on aacargo.com in 2004.
  • A large number of American Airlines Cargo shipments are booked online and the majority are made directly on aacargo.com.

The new aacargo.com (June 2013)
  • The new website will launch at the end of June 2013.
  • Work on the new aacargo.com began more than a year ago with goals to enhance the online user experience and adopt a new technology platform that would allow for future expansion.
  • American started the project by speaking with customers to better understand what they wanted from their online experience.
  • The new aacargo.com was a significant project that involved the work of many teams across the company.

Key enhancements
  • More organized tracking
    • Easier to navigate
    • New easy-to-understand icons
    • No more disruptive pop-ups; all information on one page
  • New personalized workspace for logged-in users
    • Simple to navigate
    • Allows for easier tracking
  • Improved user management
    • Previous pain point for customers
    • New console helps to quickly view, organize and edit users
    • Allows users to more easily reset, create and manage their passwords

Photo Gallery
Your USB drive includes the following image files: 


Tracking.jpg
The new aacargo.com makes tracking even easier to navigate, with new icons and no more disruptive pop-ups. All tracking information is now on one page.

PersonalizedWorkspace.jpg
The new aacargo.com includes a new personalized workspace for logged-in users, giving them everything they need in one place. The workspace is simple to navigate and allows for easier tracking.

UserManagement.jpg The new aacargo.com improves user management, a previous pain point for users. A new console helps to quickly view, organize and edit users, and allows users to more easily reset, create and manage their passwords.

Homepage.jpg
The new aacargo.com homepage


New logos

Logo-Horizontal.jpg
New American Airlines Cargo horizontal logo

Logo-Vertical.jpg
New American Airlines Cargo vertical logo

ConfirmedFS.jpg
New product treatment for ConfirmedFS

ExpediteFS.jpg
New product treatment for ExpediteFS

ExpediteTC.jpg
New product treatment for ExpediteTC


For more information: 
Matt Maynard, Sr. Media Relations Representative
matt.maynard@aa.com

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