What triggers micromanagement impulses? Judith E. Glaser,
author of The DNA of Leadership, says there are three main
causes. The first is an extreme detail orientation (also known as
perfectionism). "This kind of manager will always need to stick in
refinements," says Glaser. Second: "Some managers really just love
to micromanage; that is, he or she believes he is the center of the
universe." This persona is also known as the Diva, says Glaser. And
third: "When the manager is nervous about results, it can trigger
micromanagement."
Meditate on Glaser's third type, probably the most common cause,
and suddenly, the reasons for the epidemic become clear. For 10
years, management slots have been under attack, as organizations
have trimmed budgets. When anxiety over that business reality gets
out of control, an easy upshot is micromanaging. "Insecurity is
pandemic, too, among managers," says Trestman. "There are strong
pressures for productivity. Many managers have never been trained
how to manage. These managers feel a lot of anxiety. Most
micromanagers frankly feel they are doing what they need to do to
produce quality work."
That's the stumbling block facing an employee who feels
micromanaged and who suffers the resulting problems (poor morale,
lack of creativity, no enthusiasm about the job). When a boss feels
he or she is doing only what must be done, where can change
arise?
Philadelphia employment lawyer and human resources specialist Robin
Bond draws upon her personal experience from a past job. "I know
about micromanagers. At an in-house counsel position where I
worked, I had to photocopy every document I produced for review by
my boss before it went out. Everything. She read everything and
always had comments and changes. I had to learn to build a lot of
time into every workday just to communicate with her. As long as I
communicated with her, she was happy, even if I wasn't getting much
done."