Like Maison Orléans’ quest to find bath products that reflected the charm and history of New Orleans, Janne Clare set out to find amenities unique to Boston. The general manager of Nine Zero, one of the city’s newest luxury boutique hotels, Clare found what she was looking for a few blocks from the hotel at Salon Mario Russo, which produces a line of olive oil-based products.
Nanci Sherman, general manager of New York City’s The Shoreham Hotel, almost missed a meeting the first time she encountered the Essential Oils bath line. “I got into the shower and couldn’t get out,” she recalls with a laugh. Sherman now stocks EO products in every property she manages. While she declines to reveal the expense of furnishing rooms with high-end bath products, she says the cost is an investment in customer loyalty.
“I think it’s best to say that we are willing to take a lesser profit margin on our rooms to give our guests a more pleasurable stay,” says Sherman.