The Customer Respect Group, an international research and consulting firm, rates the country’s 100 largest companies to see how they treat online customers by measuring simplicity, responsiveness, attitude, and more. On a scale of 1 to 10, the average score this year was 6.2.
— Chris Tucker

The Head of the Pack
8.7 - Microsoft
8.6 - Hewlett-Packard
8.5 - IBM
8.2 - Bank of America
8.1 - Medco Health Solutions
7.9 - Intel
7.8 - Albertson’s
7.8 - Kmart Corporation
7.8 - Walgreens
7.7 - United Parcel Service