Picture of Craig Kreeger
We’d love to hear what you
think about our airline and
our employees.
Please write to us at:

www.aa.com/customerrelations.


Want to sign up for free e-mail notification of Craig Kreeger's column? Click here!

One of the best parts of my job is meeting our customers, and some of the most frequent questions I hear are: What exactly is the oneworld alliance? What is the value of the alliance for me and how does it work? What is a codeshare, and does it have any benefit for me?

We serve the global market, and we want to offer a network that’s most relevant for the markets you travel to. But we can’t serve every destination in the world, so it’s through our relationships with other airlines that we’re able to give our customers the option to reach more destinations as smoothly and as seamlessly as possible. However, these airline alliances are about more than getting you to markets we don’t serve — our goal is to extend the relationship you have on American, even when you’re not flying on American. Whether it’s your AAdvantage elite status, the customer-service desk, a booking channel or an Admiral’s Club membership, we want the value of your relationship with American to extend through your travel experience on our alliance carriers.

For starters, we have the oneworld alliance member airlines, representing some of the best carriers from each of the world’s major regions — British Airways, Finnair, Iberia, Malév Hungarian? Airlines and S7 Airlines in Europe; Cathay Pacific, Japan Airlines and Qantas in the Asia/Pacific region; LAN in South America; and Royal Jordanian in the Middle East. We’ll be joined next year by India’s leading carrier, Kingfisher Airlines; by Europe’s sixth-biggest airline, airberlin; and by another of Asia’s most frequently awarded airlines, Malaysia Airlines. With access to all of these airlines in the oneworld alliance, the network American can offer extends from the 275 cities in 50-plus countries to more than 925 destinations in some 150 countries, served by more than 10,000 flights every 24 hours and carrying more than 1 million customers every day!

We don’t just want to make it easier for you to reach more places, but we also want to make it more rewarding for you when you fly with our alliance-member airlines. For example, as a member of the American Airlines AAdvantage program or any oneworld airline’s frequent-flier program, your rewards and privileges are extended throughout the alliance. That means you can earn AAdvantage miles whenever you fly an eligible trip with any of our participating airlines and can redeem those miles for travel to more than 900 destinations across the oneworld network. What’s more, the miles you earn are elite-qualifying, which means your travel on oneworld airlines counts toward qualifying for AAdvantage elite-status membership.

If you are an AAdvantage elite-status member, your special privileges are also extended when flying on a oneworld-member airline. While benefits vary by carrier, they often include things like priority check-in and boarding, priority waitlist and standby and access to preferred seats. In addition, AAdvantage Executive Platinum and AAdvantage Platinum members can access other oneworld-member airport lounges whenever departing on a oneworld airline flight. For more information on lounge access, please visit www.aa.com/admiralsclubs.

With a few key oneworld-member airlines, American has recently introduced much deeper cooperative agreements. These agreements mean we can coordinate and improve our ?collective flight schedules, frequencies and connection times — making sure our customers are getting the best travel choices. Our expanded? relationship with British Airways and Iberia across the North Atlantic just celebrated its one-year anniversary on Oct. 1, while we’ve been working with Japan Airlines across the North Pacific since April 1 of this year.

In addition to the oneworld alliance, we’ve also established codeshare relationships with select airlines, including our oneworld members. The codeshare agreements allow our customers to book flights on important routes that American may not fly to directly, and they enable us to market these flights as an American ?Airlines flight. So if you purchase seats on these flights, your ticket will show AA flight numbers, but your journey may actually be operated by one of our codeshare partners. While traveling on an American Airlines codeshare flight operated by a participating airline, AAdvantage members earn miles, which are elite-status qualifying, as if the flight is operated by ?American. For more information on our codeshare partners please visit AA.com/Codeshare.

The world is getting smaller and our travelers? — particularly business travelers — want to go farther than ever before. And as they travel to more and more markets, the relationships we have with oneworld partners as well as with other airlines around the globe ensure that our customers can extend their American benefits, privileges and services throughout their full travel experience.

We always want to hear from you. Let us know how we’re doing and write us at www.aa.com/customerrelations.


Craig S. Kreeger
Senior Vice President – Customer Experience
American Airlines