A lot has changed since I began flying in 1987. I’ve seen aircraft retire, our AAdvantage® program grow and our customer experience evolve. But one thing has stayed the same: I’ve felt that American is as committed to the customer today as the day I stepped foot on my first 727-100 to Toronto.
Evolving our airline not only makes you want to fly with us again and again, but it makes my job more rewarding and, frankly, more fun! To see you enjoying a service we’re providing makes my day a successful one. At American, we’re all about putting you at the center of everything we do, and we’re making some great improvements to make your time with us even better.
We’re proud to be offering you these new enhancements, some of which are firsts for the U.S. industry! We hope you take full advantage of everything we have to offer and you continue your loyal business as we strive to become the best new American we can. If you’d like to learn more about the international premium experience, please visit AA.com/flyincomfort.
Traveling should be a continuation of your day. I see it as part of my job to make sure that once you step onboard an American flight, your world is as comfortable and convenient as it is when you’re on the ground. We know it’s important to offer you inflight Wi-Fi and inflight entertainment, especially on a long, international flight, and we’re doing just that.
For our customers flying in Business or First, we have recently rolled out some new products and services designed to make your international trip a little sweeter. We want to make sure you don’t lift a finger.
So what can you expect with the enhanced, more modern experience in premium cabins on international flights?
If you’re flying First Class, you’ll see a welcome card and a specialty mimosa greeting you onboard our aircraft. You’ll receive an amenity kit — that also doubles as a case for your tablet — stocked with Dermalogica® skin care products and close-toed slippers to help you relax on your journey. Business Class passengers will also see new slippers and an amenity kit with Akhassa® cosmetics.
While in flight, First and Business Class customers can chose from updated menu options that are served on more modern china, new flatware and upgraded linens. First Class customers are offered a wine sampling with a handy tasting card to assist in their selections, and all offerings will be specially chosen for the flight by American’s wine consultant, Ken Chase.
While perusing the menu, First Class customers will notice a larger selection of food and beverages, including a soup, customizable pasta entrée, a variety of breads and a sweet treat before landing. We now have a featured sundae in First Class, and even a breakfast card — similar to hotel room service — where customers can choose their items to their liking.
In addition, and this is really exciting, First and Business Class customers on the 777- 300ER (Extended Range) aircraft can enjoy a walk-up bar with a selection of snacks, sandwiches and sweets, available any time between meal services.
As loyal customers, we know we’ll be seeing you again, so we love getting to know you and what you like. These new enhancements give us another chance to create a more personal cabin for you to enjoy your flight.
Brian Chavez is an international flight attendant. He has flown for American for more than 25 years, with 21 years being on international routes. He has spent most of his time based at JFK.