HOLIDAY CHEER

I enjoy all of American Way, but I especially chuckled at two pieces in the December 15, 2008 issue: Adam Pitluks editorial (Just in Case: I Apologize) and Jim Shahins A New Years Toast: to Endings. I cant be the only person in the world who finds holidays stressful, especially with regard to the expectation to be happy. As a recent widow, I feel more alone than usual, despite the fact that I was traveling on American Airlines to meet my son in Florida for a precious few days together. He works in Moscow, Russia, so our together time is extra rare. Thanks for making me laugh during the trip!

Carole Spearin McCauley, Hanover, New Hampshire



AN EASY READ

I enjoyed your magazine during a recent trip from Albuquerque to Washington, D.C. I enjoyed the articles and especially the fact that you chose not to do what a lot of magazines do, which is start an article and then continue it somewhere in the back. The fact that I could just turn the page and follow the articles was very pleasant. The green-fuel article (One Word: Plastics Algae, December 15, 2008) was quite interesting. I knew that the University of North Dakota had developed a biofuel for general aviation and wondered if there were any thoughts of it being developed for jets.

Rose Marie Kern, Lockheed Martins Albuquerque Automated Flight Service Station

ADAM PITLUK RESPONDS: Thank you so much for the very kind note, Rose Marie. I really appreciate your taking the time to write. It bugs me, too, when articles jump to the back of the magazine. And I got a kick out of that green-fuel story. Keep up the great work with Lockheed, one of my favorite companies. All the best.



A SIMPLE THANK-YOU

Im a frequent-flier on American Airlines, and during all my travels, I have been in contact with a lot of your employees. You can see and feel when people are enjoying their jobs, and I have seen a lot of crew members and land staff transmit their happiness to the passengers and help to make every trip a great experience. Every time I see this, I always tell crew members a phrase that I would like to invite all other passengers to tell them. When a crew member says, Thank you for flying with us!, I respond with, Thank you, because I feel so lucky to be on the same flight with you, or Thanks for helping to make this trip a reason to fly with AA again. You cannot imagine the faces of these people when I say this, and Im sure that if everybody thanks them in this way, they will keep giving their best effort with other passengers.

Felipe Escoto, Grapevine, Texas