WHERE IS SHE?
I love American Airlines. AA has all the qualities I look for in my future bride: always on time, greets me with a smile, welcomes me home and takes care of me during our time together. OK, so I’m a hopeless romantic who thinks I will meet my future wife on my next AA flight.
Well, it’s been many years and many miles and I’m still looking. I always think: OK, here we go, an empty seat next to me. Here she comes down the aisle — and guess what? — always a seat off. I may have been near my future bride, but never in the next seat. It’s guaranteed that she will sit either one row in front of me or one row behind me — always.
I have been very loyal to AA for the simple fact that they truly take care of the passenger. I will continue to fly with you and will always enjoy reading American Way. Maybe one flight I will be reading an article with a very special person sitting next to me.
I decided to take my ex-wife along as my travel partner to Italy. On our way, the ticket agent (probably thinking I am either the craziest or best ex-husband a woman could want) upgraded us to first class. That was the perfect beginning to a perfect vacation.
I want to thank American Airlines for doing that for us, as it was very comforting to travel that way. As for my ex-wife and I, are we getting back together? No — but we will definitely be flying to another destination on American Airlines. After reading the excellent American Way magazine and some of the stories from readers that were published, I just wanted to share my own unique experience with the rest of the readership.
Managing editor Travis Kinsey responds: You are correct that we get a wide variety of letters from our awesome, diverse ?readership, and Todd, yours definitely ranks up there as one of the more interesting and fun emails we’ve received. It’s great that you and your ex-wife still enjoy traveling together. Have fun!
TIME TO THINK
After reading the April 1 “Editor’s Note,” I pondered my own milestones during the 15-year elapse between the original and 3-D releases of Titanic. Notably, I have successfully crossed national borders to facilitate my education over three continents. When I was uprooted from my Middle Eastern beginnings, I got in touch with my origins in Europe and then finally landed safely in America. Interlocking these threads of my life are smaller moments that are equally as telling as to who I am today. And on this particular flight, the combination of the quiet calm of the outside abyss and the warmth from the flight attendants sent me into mental overdrive, appreciating humanity and all that I have in life at 37,000 feet. It’s smaller moments like these that make up the greater milestones.
I recently flew out to Los Angeles from Key West, Fla., where I live and work. I always fly through Miami to connect to the world. I perused American CEO Tom Horton’s April “Vantage Point” column titled “We Love L.A.” It was ironically timely for my trip, and I, too, love L.A. Here, though, I just thank the innumerable American employees who I could not personally thank on my flights. Courteous and accommodating employees, including ground- and flight-crew members, made my travel smooth and enjoyable, not to mention productive, since I worked for almost the entirety of the four combined flights uninterrupted and comfortable. Thank you to all.
T.K. responds: I also recently traveled to Los Angeles, Jerry, and I, too, witnessed wonderful service from our staff there, including the actions of a very patient gate agent who went out of her way to help a passenger with a rebooking to ensure that he would get to his destination without delay.
A HOT COMMODITY
Loyalty comes from many platforms. I have been traveling with American for many years as a Platinum member, and I enjoy the many benefits American has to offer. ?PriorityAAccess, seat assignments, upgrades and the Admiral Clubs are just a few of the products that make me loyal to American Airlines. American, by far, has the best and most aggressive frequent-?flier opportunities. That is what sets American apart from other airlines. Frequent-flier miles would be the hottest commodity if sold on Wall Street.
Associate editor Cheryl Krzywicki responds: You and my parents would get along great, Mark! They are always either redeeming their miles or buying tickets so that they can use their miles to upgrade. I am actually surprised I have yet to read an “Air Mail” letter written by my father.